Customer Support & Bug Reports

If you have any questions in using our products, please
1. take a look at the Frequently Asked Questions (FAQ) page.
2. try to find the answer in help documents.
3. email us at

Should the above fails or in case of urgent problems. Please provide the following information while you email us:

  • Your name
  • Your order ID and serial number ( if you're a registered user )
  • Name of product purchased and version ( It's shown in "About" dialog )
  • Computer information: (CPU type and speed, installed memory)
  • Windows version
  • FULL description of the problem you encountered Question on

    • Question on Licenses

    If you have questions about buying a license or using the license key, please
    1. read the info on the purchase page.
    2. take a look at the purchase section of the Frequently Asked Questions (FAQ).
    3. email us if the above fails or in case of urgent problems.

    Advice & Feature Requests

     If you have any advice or good ideas for our software or web site, please inform us! We'd love to hear it from you!

    Copyright @2010 Atop Systems