Customer Support & Bug Reports

If you have any questions in using our products, please
1. take a look at the Frequently Asked Questions (FAQ) page.
2. try to find the answer in Atop CHM to Web Converter Online Help Document or Atop CHM to PDF Converter Online Help Document.
3. email us at

Should the above fails or in case of urgent problems. Please provide the following information while you email us:

Your name

Your order ID and serial number ( if you're a registered user )

Name of product purchased and version ( It's shown in "About" dialog )

Computer information: (CPU type and speed, installed memory)

Windows version

FULL description of the problem you encountered Question on

Question on Licenses

If you have questions about buying a license or using the license key, please
1. read the info on the purchase page.
2. take a look at the purchase section of the Frequently Asked Questions (FAQ).
3. email us if the above fails or in case of urgent problems.

Advice & Feature Requests

If you have any advice or good ideas for our software or web site, please inform us! We'd love to hear it from you!